U.S. Terms of Use
Last modified: Draft — pending legal review
PLEASE BE ADVISED THAT BY AGREEING TO THESE TERMS YOU ARE WAIVING YOUR RIGHT TO SEEK RELIEF IN A COURT OF LAW AND WAIVING YOUR RIGHT TO HAVE A JURY TRIAL ON YOUR CLAIMS.
Please read these Terms of Use carefully, as they contain provisions that govern how you can bring claims and/or lawsuits between you and Aseo, including the Arbitration Agreement in Section 2 below. The Arbitration Agreement requires you to resolve all disputes with Aseo on an individual basis and, with limited exceptions, through final and binding arbitration. By agreeing to these Terms of Use, you expressly acknowledge that you have read and understood all of them.
These Terms of Use (“Terms”) constitute a legally binding agreement between you and Aseo Technologies LLC and its subsidiaries, representatives, affiliates, officers, and directors (collectively, “Aseo,” “we,” or “us”), governing your use of Aseo’s digital marketplace platform and any related content or services, including our mobile applications (the “Aseo App” for customers and the “Aseo Sweeper App” for independent cleaning contractors) and our website (collectively, the “Services”).
If you sign up to provide cleaning or related home-services (“Cleaning Services”) through the Aseo Sweeper App, you may also be asked to agree to a separate Independent Contractor Agreement and Platform Access Agreement governing that relationship. Where the terms of that agreement conflict with these Terms with respect to disputes arising from your provision of Cleaning Services, that agreement controls; otherwise, these Terms apply.
1. Contractual Relationship; Termination; and Modification
In addition to these Terms, your access to and use of the Services is also governed by our Privacy Notice, Community Guidelines, and any other Aseo policies referenced on our website (together with these Terms of Use, the “Terms”). These Terms govern your access to or use of the Services from within the United States and its territories (the “Territory”).
By accessing or using the Services, you confirm your agreement to be bound by these Terms. If you do not agree, do not access or use the Services.
Termination. Aseo may suspend or terminate your access to the Services, or your account, at any time for any reason, including a violation of these Terms, fraud, or a safety concern raised by another user.
Modification. Aseo may modify these Terms at any time by posting an updated version through the Services or our website. Your continued use of the Services after a change takes effect constitutes your agreement to the updated Terms.
2. Arbitration Agreement
You and Aseo agree that any dispute, claim, or controversy arising out of or relating to these Terms or your use of the Services will be resolved by binding individual arbitration, and not in a court of law, except as set out below. Binding arbitration means a neutral arbitrator, not a judge or jury, decides the dispute, and both you and Aseo give up the right to a jury trial.
Class Action Waiver. You and Aseo agree that any arbitration will be conducted on an individual basis only, and not as a class, collective, or representative action. Neither you nor Aseo may participate in a class, collective, or representative action against the other, except that this does not prevent either party from participating in a classwide settlement of claims.
Exceptions. This Arbitration Agreement does not require arbitration of: (i) individual claims brought in small claims court; (ii) individual claims of sexual assault or sexual harassment arising from your use of the Services; or (iii) claims for injunctive relief to stop actual or threatened infringement of intellectual property rights.
Governing rules. This Arbitration Agreement is governed by the Federal Arbitration Act, 9 U.S.C. § 1 et seq. Arbitration will be administered by a mutually agreed neutral arbitration provider under that provider’s rules then in effect, and will be conducted in the county where you reside.
Right to opt out. You may opt out of this Arbitration Agreement within 30 days of first accepting these Terms by sending written notice to Aseo at the address in Section 9 below, including your name and the email or phone number associated with your account. Opting out of arbitration does not affect any other part of these Terms.
This section is a condensed starting point, not the full procedural detail a production arbitration clause typically needs (informal dispute resolution steps, fee allocation, delegation clause, severability). It must be expanded and reviewed by counsel licensed in the states where Aseo operates before this page is treated as final.
3. The Services
The Services are a marketplace that connects Customers seeking home cleaning and related services with independent cleaning contractors (“Sweepers”) who offer those services. Through the Services, a Customer can post a cleaning job, review a Sweeper’s profile and quote, and book, message, and pay a Sweeper directly within the app. It is up to each Sweeper to decide whether to offer a quote on any given job, and up to each Customer to decide whether to accept it.
Aseo is not a cleaning company. Aseo does not provide Cleaning Services itself and is not a party to the cleaning arrangement between a Customer and a Sweeper. Aseo provides the Services described in this section — the platform, payment processing, and related support — and nothing more.
Ownership; License. The Services, and all related intellectual property, are and remain Aseo’s property or that of its licensors. Subject to your compliance with these Terms, Aseo grants you a limited, non-exclusive, revocable, non-transferable license to access and use the Services for their intended purpose. You may not reverse engineer, copy, resell, or create derivative works from the Services except as expressly permitted.
4. Independent Cleaners; Third-Party Services and Content
Sweepers are independent contractors, not Aseo employees or agents. A Sweeper who accepts a quote and completes a job is doing so as an independent business, not as an employee, partner, joint venturer, or agent of Aseo. Aseo does not direct or control how a Sweeper performs Cleaning Services. Any safety, background check, or quality-assurance measure Aseo undertakes does not create an employment or agency relationship.
Payment processing. Payments are processed by Aseo’s third-party payment processor (currently Stripe, including Stripe Connect for Sweeper payouts). Use of that processor is subject to its own terms and privacy policy, which you agree to when you add a payment method or set up payouts.
Google Maps. The Services include Google Maps features and content. Your use of them is subject to the current Google Maps/Google Earth Additional Terms of Service and the Google Privacy Policy.
Links and third-party content. The Services may link to third-party websites or content Aseo does not control. Aseo is not responsible for the content, accuracy, or practices of any third-party site, and linking to it is not an endorsement.
5. Accessing the Services
To use most of the Services you must register for an account and provide accurate, current information, including a valid phone number or email address. You must be at least 18 years old to create an account. You are responsible for safeguarding your account credentials and for all activity that occurs under your account.
Sweepers must also complete Aseo’s onboarding requirements before accepting jobs, which may include identity verification, a background check, and providing business or insurance information, as described in the Sweeper App’s onboarding flow.
6. User Conduct, Communications, and User Content
You agree to use the Services lawfully and respectfully. You will not: harass, threaten, or discriminate against another user; misrepresent your identity or qualifications; attempt to circumvent the Services to transact with another user outside the app in order to avoid fees; or use the Services for any fraudulent or illegal purpose.
Any reviews, messages, photos, or other content you submit through the Services (“User Content”) must be accurate and must not infringe another person’s rights. You grant Aseo a worldwide, royalty-free license to use, display, and reproduce your User Content solely to operate and improve the Services (e.g., showing a job’s before/after photos, or a Sweeper’s public reviews).
7. Payment; Fees; Insurance Program
When a Customer accepts a Sweeper’s quote, payment is authorized and held in escrow via Stripe Connect until the job is marked complete, at which point it is released to the Sweeper, less any applicable Aseo service fee. Fees are disclosed to both parties before a job is booked.
Aseo Insurance Program. A Sweeper may optionally enroll in the Aseo Insurance Program in lieu of providing their own liability insurance certificate. Jobs completed under that program carry a transaction fee of 3%–5%, deducted from the Sweeper’s payout, in addition to Aseo’s standard service fee. This range is subject to change; enrolled Sweepers will be notified before any change takes effect.
All fees are non-negotiable and set solely by Aseo. Aseo may change its fee structure at any time on a going-forward basis, with notice provided through the Services.
8. Disclaimers; Limitation of Liability; and Indemnity
The services are provided “as is” and “as available,” without warranties of any kind, to the fullest extent permitted by law. Aseo does not guarantee the quality, safety, or legality of any cleaning services provided by a sweeper, or that a customer’s job posting will receive any quotes.
To the fullest extent permitted by law, Aseo’s aggregate liability arising out of or relating to these Terms or the Services will not exceed the greater of (a) the amount you paid Aseo in fees in the 12 months before the claim arose, or (b) $100. Aseo is not liable for indirect, incidental, special, or consequential damages.
You agree to indemnify and hold Aseo harmless from any claim arising from your breach of these Terms, your use of the Services, or, if you are a Sweeper, your provision of Cleaning Services.
9. Other Provisions
Governing law. Except as the Arbitration Agreement in Section 2 otherwise provides, these Terms are governed by the laws of the state in which you reside, without regard to conflict-of-laws principles.
Entire agreement; severability. These Terms, together with any policies referenced in them, are the entire agreement between you and Aseo regarding the Services. If any provision is found unenforceable, the remaining provisions remain in full effect.
Contact. Questions about these Terms can be sent to legal@novaaseo.com (placeholder address — update once a real support/legal inbox exists).